The impact of supply chain ambidexterity on supply chain flexibility with the mediating role of information technology capability (Case study: Qom Province Gas Company)


1 Department of management, university of Qom, Qom, Iran.

2 MSc of Industrial Management, university of Qom, Qom, Iran.


One of the most important factors that affect the flexibility of the supply chain is the ambidexterity of the supply chain. The simultaneous ability to use the opportunities available in the exploration departments, and to exploit and create a balance between these two organizational aspects at the same time, has an effective role in achieving ambidextrous management and leadership. This article has a descriptive-correlational approach and was done with a quantitative-qualitative method with an applied purpose. The statistical population of the research is the group of managers of the gas company of Qom province. In this research, due to the limited statistical population, the census method was used instead of the sampling method, and the questionnaire was distributed among all the statistical population of 43 people. The questionnaire includes questions related to three variables of supply chain ambidexterity, flexibility of the supply chain and information technology capability, which is taken from the questionnaire of Galgo Burin et al. (2020). Modeling based on the structural equation model and analyzes at the α=0.05 have been done with the SmartPLS3 software. The findings indicate that the supply chain ambidexterity does not directly have a positive and significant effect on the supply chain flexibility, but this effect exists through the mediation role of information technology capability. The relationship between supply chain ambidexterity and information technology capability is positive and significant. Also, the relationship between information technology capability and supply chain flexibility is significant. Therefore, by raising the level of information technology in the organization, it is possible to provide the basis for using the ambidexterity of the supply chain in order to improve the flexibility of the supply chain in the organization.